At Pawssy, your satisfaction is our top priority. We want you and your pets to be completely happy with every purchase. If you are not satisfied, our returns process is simple, fast, and fair.
1. Eligibility for Returns
You can return items if:
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They are unused and in their original packaging.
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They have no signs of wear or damage.
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They are returned within 14 days of delivery.
Please note:
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Items marked as final sale or personalised products cannot be returned.
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Gifts can be returned if the above conditions are met, but original gift receipts should be included.
2. How to Make a Return
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Contact Support@pawssy.shop.
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Fill in the return form with your order number and reason for return.
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Pack your items securely in the original packaging.
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Attach the prepaid returns label we will provide.
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Drop off the package at your nearest courier or arrange for collection.
3. Refunds
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Once we receive and inspect your returned items, refunds will be processed within 5–7 working days.
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Refunds will be made to your original payment method.
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Shipping costs are non-refundable, except when the item is faulty or incorrect.
4. Exchanges
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If you wish to exchange an item, please follow the returns process above and place a new order for the replacement item.
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Exchanges are subject to availability.
5. Faulty or Incorrect Items
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If your order arrives faulty, damaged, or incorrect, please contact us immediately at Support@pawssy.shop.
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We will cover return shipping costs for faulty or incorrect items.
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A replacement or refund will be issued as soon as possible.
6. Contact Us
If you have any questions about returns or refunds, please contact our friendly customer support team:
Email: Support@pawssy.shop
Hours: Monday–Friday, 11:00 – 21:00 (UK time)
